Privacy Policy

Privacy Policy

At Chance Crochet, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or purchase our products.

1. Information We Collect

We collect two types of information when you visit our site or make a purchase:

  1. Personal Information:

    • Information you provide directly, such as your name, email address, payment details, billing, and shipping information when making a purchase.
    • Data collected when you contact us, participate in surveys, or use our customer support tools.

  2. Automatically Collected Information:

    • Information such as your IP address, browser type, device type, and browsing patterns on our website through cookies and similar tracking technologies.
    • Location data (e.g., IP-based geolocation) and device identifiers.

2. How We Use Your Information

The information we collect is used to:

  • Process your orders and deliver both digital and physical products.
  • Communicate with you regarding your order, account, or customer support inquiries.
  • Improve our website and customer experience by analyzing user behavior and preferences.
  • Send marketing emails or newsletters (with your consent). You can unsubscribe at any time.
  • Promote safety, detect fraudulent activity, and ensure compliance with legal obligations.

3. Sharing Your Information

We respect your privacy and do not sell, trade, or share your personal information with third parties, except in the following circumstances:

  1. Service Providers:

    • We may share information with trusted third-party providers (e.g., payment processors, delivery services, email marketing tools) to complete transactions and improve our services.

  2. Legal Compliance:

    • We may disclose information if required by law, regulation, or legal process.

  3. Ensuring Safety:

    • Personal data may be shared to detect, prevent, or address fraud, security breaches, or violations of our terms.

4. Cookies and Tracking Technologies

Cookies are small pieces of text stored on web browsers to improve your experience. We use cookies and similar technologies to:

  • Track your preferences and analyze user behavior.
  • Remember items in your cart and manage sessions.
  • Provide personalized content and advertisements.

Your Choices: You can manage your cookie preferences in your browser settings. However, disabling cookies may impact certain website functionalities.

5. Data Security

We implement industry-standard technical and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to secure your data, no method of electronic transmission or storage is completely secure.

6. Your Rights

You have the right to:

  • Access Your Data: Request access to the personal data we have collected about you.
  • Correct Your Data: Request corrections to inaccurate or incomplete information.
  • Delete Your Data: Request the deletion of your personal information, subject to legal obligations.
  • Opt-Out of Marketing: Unsubscribe from marketing emails by following the instructions in the email.

For any data-related requests, please contact us at [support@chancecrochet.com]. We will respond within a reasonable timeframe, usually within 30 days.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the data is no longer needed, it will be securely deleted.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

9. Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website indicates acceptance of the revised policy.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Email: [support@chancecrochet.com]