Shipping Policy
Shipping Policy
At Chance Crochet, our goal is to provide you with reliable and seamless shipping options, no matter where you are in the world. We strive to deliver your orders efficiently and offer the highest level of service.
1. Shipping Service & Delivery Areas
We currently deliver to the following countries and regions:
USA, Canada, Australia, United Kingdom, France, Germany, Italy, Spain, Netherlands, Austria, Belgium, Denmark, Finland, Sweden, Switzerland, Japan, Singapore, South Korea, UAE, Saudi Arabia, Brazil, Mexico, New Zealand, Malaysia, and many more.
If your country is not listed above, please contact us at support@chancecrochet.com to check delivery availability.
2. Shipping Fee & Delivery Times
Free Standard Shipping:
Enjoy free standard shipping on orders over $39.99.
Shipping Fees:
- Standard Shipping: $8.99
- Express Shipping: $13.99
- Express Shipping (USA only): 5-8 business days
Order Processing & Delivery Times
Your order will be delivered in two parts:
- Processing Time: 1-2 business days
-
Shipping Time:
- Standard Shipping: 7-15 business days
- Express Shipping: 5-10 business days
- Express Shipping (USA only): 5-8 business days
Note: Shipping times may vary in exceptional circumstances (e.g., customs delays, natural disasters, or peak holiday seasons).
For faster shipping or designated courier services, please contact us at support@chancecrochet.com for a custom quote.
3. Customs Duties & Taxes
For most countries, shipping charges do not include import duties or taxes. The buyer or recipient of the shipment is responsible for any customs fees or taxes imposed by their country.
If you're unsure, we recommend checking with your country's customs office before placing an order.
4. Order Confirmation & Tracking
- After placing your order, you will receive an order confirmation email. Please double-check the shipping address and details. If there is an error, contact us immediately at support@chancecrochet.com before the order is dispatched.
- Once your order is shipped, a shipping confirmation email with a tracking number will be sent to your registered email address.
- You can use the tracking number to monitor your shipment’s status and delivery updates.
5. Shipping FAQs
Why are shipping costs higher for international orders?
International shipping fees are naturally higher than domestic ones. However, orders over $39.99 qualify for free shipping.
Why hasn’t my order shipped yet?
Orders are usually processed within 1-2 business days. If there’s a delay, it may be due to pre-sale items or inventory issues. You can check your order status via the tracking email.
Can I cancel or modify my order?
Once an order is placed, we immediately begin processing it. While we cannot modify orders, you may have a short window to cancel items. Contact us as soon as possible at support@chancecrochet.com to check cancellation eligibility.
How will I know when my order has shipped?
You will receive a shipping confirmation email with tracking information. If you don’t see it, check your spam folder.
Additional Notes:
- For orders with multiple items, shipments may arrive in separate parcels at no additional cost.
- If you have any questions about shipping, feel free to contact us at support@chancecrochet.com.